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Return to shop1. What is your return policy?
We accept returns within 30 days of receiving your order, if items are unused, with tags, and in original packaging.
2. How do I start a return?
Email us at support@jamesllc.com with your order number, proof of purchase, reason for return, and photos/videos of the item (if damaged).
3. I didn’t get a return label. What should I do?
No worries. Just contact us at support@jamesllc.com for help with your return.
4. How long do refunds take?
Once approved, refunds are issued within 7 business days days. Your bank may take 3–5 more business days to post it.
5. Do I have to pay for return shipping?
No, if your item is defective or incorrect, we’ll cover the return shipping cost.
6. Can I exchange a product?
Yes, we offer exchanges for defective, wrong, or incorrect-sized items. Email support@jamesllc.com for help.
7. My item arrived damaged or incorrect. What should I do?
Contact us with photos and your order details at support@jamesllc.com. We’ll help resolve it.
8. Can I cancel my order?
Yes, within 24 hours of purchase. After that, cancellation may not be possible.
9. Which carriers do you use?
We ship via USPS, DHL, EMS, and local postal services.
10. How long does shipping take?
Standard shipping in the U.S. takes 2-4 business days after 1-day handling.
11. What are the shipping costs?
Standard shipping is $6.99.
12. How can I track my order?
A tracking link will be emailed once your order ships. Check your spam folder if it’s missing.
13. Do you ship internationally?
No, we currently ship only within the continental U.S.
14. Do you ship to Alaska, Hawaii, or APO addresses?
Unfortunately, no. We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or U.S. territories.
15. What if I entered the wrong address?
We are not responsible for delays or losses due to incorrect addresses. Re-shipping fees may apply.
16. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
17. When is payment processed?
Your payment is processed after authorization and before order production/shipping.
18. Is my payment information secure?
Yes, all payments are securely processed via PayPal. We don’t store or share your card information.
19. How will the charge appear on my statement?
Your payment will show under PayPal on your credit card or bank statement.
20. Where can I get help with my payment?
Email support@jamesllc.com with your order number for assistance.