At Jamesllc, we value our customers and strive to provide the best shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Please read our cancellation policy below to ensure a smooth process.
Order Cancellation
1. Cancellation Before Shipment
- If you wish to cancel your order, please contact us within 24 hours of placing your order.
- Orders canceled within this time frame will be fully refunded.
- Once the order has been processed and shipped, we will be unable to cancel it.
2. Cancellation After Shipment
- If your order has already been shipped, it cannot be canceled. However, you may be eligible for a return or exchange based on our Return & Refund Policy.
Custom & Handmade Orders
- For personalized or handmade embroidery items, cancellations must be requested within 12 hours of placing the order.
- Since custom products are made to order, cancellations after this period may not be possible.
How to Request a Cancellation
To cancel your order, please email us at support@jamesllc.com with the following details:
- Order number
- Full name
- Reason for cancellation
Once your request is processed, you will receive a confirmation email. Refunds (if applicable) will be issued within 5-7 business days depending on your payment method.
Changes to Orders
If you need to modify your order (such as changing the design, size, or address), please contact us as soon as possible. We will do our best to accommodate changes before the order is shipped.
If you have any questions, feel free to contact our support team at support@jamesllc.com.
Thank you for shopping with Jamesllc!